Help Center

At this time, we are not able to cancel your order once the order has been placed. If you no longer want the items you purchased, please feel free to initiate a return. Refunds for returns can be issued to the original form of payment or as a store credit.

At this time, we are not able to make any changes to the items in your order once the order has been placed. If you would like to add, change, or upgrade the items in your order, the best course of action will be to place a new order and return any unwanted items from your original order.

You can find your tracking information inside of your confirmation email. To view the shipping policy click here.

Please check our return/refund/exchange policy here.

To inquire about a return or exchange please contact us at: info@basementarchives-juliekramer.com.